Admin Team
Helen Cromwell
Accounts
Helen joined Coffee Solutions in March 2022. She brings a wealth of experience from a variety of industries.
Laura Pool
Admin
Laura joined the Admin team in March 2024 and quickly became integral to the team, bringing HR and customer service expertise.
Alex Whitehead
Admin
Alex joined the Admin team in May 2025, bringing marketing and communications experience to support the growing workload.
Engineering Team
Mugurel “Vali” Ionescu
Senior Service Engineer
Vali, from Romania, moved to the UK several years ago. He began as a carer and now works as a service engineer at Coffee Solutions.
Robin Hales
Service Engineer
Robin joined Coffee Solutions in January 2025, bringing 9 years of experience in the coffee industry.
Robbie Pilgrim
Workshop Engineer
Robbie returned to Coffee Solutions in April 2018 to assist the engineers in the workshop.
Robin Osborne
Workshop Engineer
With 30 years' experience, Robin joined Coffee Solutions, expanding into coffee and vending machines.
Management Team
Mike Cromwell
Owner
Mike began selling coffee and vending machines in 1987 across East Anglia, and founded his own company in 1992.
Marc Lamprell
Service Manager
Marc joined Coffee Solutions in 2010 and looks after Service Operations.
Callum Sweeney
Office Manager
Callum joined Coffee Solutions in 2013 to assist with e-marketing, admin, and the day-to-day running of the office.
Operations Team
