Our Support

As an independent coffee supplier we are proud to have our very own highly experienced and fully trained field service engineers.

Our engineers are focused and ready at the double to make sure your equipment is performing at its optimum to ensure that the coffee delivered to your clients is consistent at all times

We pride ourselves on fast, reliable service call responses and aim to fix your machine first time every time. Our engineers carry an extensive spare parts stock on their vehicles to maximise efficiency and get you delivering coffee as quickly as possible.

See our service charges below;

Barista Training

For a maximum of 4 people per session to be completed at our showroom (Additional cost if done on site.)

Barista Training at Showroom £165.00
Barista Training on Site Contact us

Service Call Charges

Zone 1 – 4 £90.00
Zone UK £163.00
Central London £198.00

* Includes 1st 30 minutes labour

Additional Labour

Each 15 mins or part three of £16.50

Front End Service

Zone 1 – 4 £180.00
Zone UK £210.00
Central London £245.00

Safety Pressure Test

Including certificate and new safety valve if required

Zone 1 – 4 £140.00
Zone UK £175.00
Central London £205.00

Installations *

Zone 1 – 4 £150.00
Zone UK £200.00
Central London £275.00

* Terms & Conditions apply, available on request

Workshop Service

In house full diagnosis
Each 15 mins or Part There of
Parts £POA

Boiler Descale

Boiler Descale 2GRP* Boiler Descale 3GRP*
Zone 1 – 4 £430.00 £515.00
Zone UK £540.00 £625.00
Central London £645.00 £730.00

* Boiler descale and rebuild only, no repairs.
* Includes uplift and re-installation

Boiler Descale and Full Service **

Boiler Descale 2GRP or 3GRP*
Zone 1 – 4 £860.00
Zone UK £967.50
Central London £1075.00

View our zone map to see which zone you are in

** Includes: boiler descale, any repairs, front end service, safety pressure test, drink level setup, uplift and re-installation

Coffee Solutions provide on-going support to keep you making coffee efficiently and effectively. Support is never far away so if you’re a homeowner, a coffee shop owner or work in a corporate environment then make sure you choose Coffee Solutions to bring great tasting coffee to your visitors and customers lips. Our team of coffee experts are on hand to answer any question, so feel free to contact the team or call 01223 833 661 and one of our polite and helpful service team will try and help resolve your issue over the phone, if they can’t they will organise a service call and get an engineer out to you ASAP

As part of the Yearly Preventative Maintenance check, we will keep you up to date with software updates and notify when new products are available.

N.B: Any calls aborted through no fault of Coffee Solutions team, an additional charge of £135.00 will be added.

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