CANCELLATION, RETURNS AND REFUND POLICY
We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us in accordance with the returns policy described in this section.
Right to cancel
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 14 days of delivery without giving a reason unless the product is a custom order/ bespoke order.
The cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team.
Should you wish to return any products then we will seek to provide you with a refund when you return the goods to us provided they are in their original packaging and are in a saleable condition. Orders will be subject to a 15% re-stocking charge and you will be advised of this when you contact us. Goods must be returned within 14 days of receipt. In the first instance please contact our office on 01223 833 661 or firstname.lastname@example.org
BACK TO BASE WARRANTY
How does the Back to Base Warranty Work? Some of our hardware comes with a back to base warranty. The duration of this warranty is dependent on the item and will be outlined in your original order. If you do find a fault with a piece of hardware that is under warranty you should contact our support team first so they can attempt to troubleshoot the problem. If the support team is unable to resolve the problem over the phone they will ask you to send the item back for testing and repair.
You will need to cover the costs in getting the item back to our office. Any item you are sending in for warranty should be sent with all cables and parts unless otherwise advised by one of our technicians. Please make sure you put your Name, address and contact phone number with the goods so these can be identified when you send your goods in.
Coffee Solutions – Simply Great Coffee, Unit 3 Rectory Farm, Brewery Road, Pampisford, Cambridge CB22 3EN